Use this form if damage to your home occurred during pickup or delivery of your shipment.

Personal Property Claim Procedure

  • STEP 1: Download the claim form and fill out with your shipment information.

  • Download as PDF: Product Damage - Statement of Claim
  • STEP 2: Provide your shipment tracking number and contact email:

  • STEP 3: Upload your completed claim form and supporting documents to this website:

  • Submit supporting claim documentation as noted on the claim form. Ensure any repair estimate documents include the materials needed, labor time with the hourly rate and name/phone number of party who provided the repair estimate.
    Drop files here or
  • STEP 4: Upload photos of damage

  • Drop files here or
  • STEP 5: Submit your claim

Ensure all claims are received by STI within nine months of the delivery date.

FAILURE TO SUBMIT THE PROPER DOCUMENTS TO SUPPORT YOUR CLAIM MAY RESULT IN A DELAY/DENIAL OF YOUR CLAIM.  AS A CONDITION PRECEDENT TO RECOVERY A CLAIM MUST BE FILED IN WRITING WITHIN NINE MONTHS AFTER DELIVERY.