Use this form if damage to your home occurred during pickup or delivery of your shipment.

Personal Property Claim Procedure

  • STEP 1: Download the claim form and fill out with your shipment information.

  • Download as PDF: Product Damage - Statement of Claim
  • STEP 2: Provide your shipment tracking number and contact email:

  • STEP 3: Upload your completed claim form and supporting documents to this website:

  • Submit supporting claim documentation as noted on the claim form. Ensure any repair estimate documents include the materials needed, labor time with the hourly rate and name/phone number of party who provided the repair estimate.
    Drop files here or
  • STEP 4: Upload photos of damage

  • Drop files here or
  • STEP 5: Submit your claim

Ensure all claims are received by CRST Specialized within nine months of the delivery date.

FAILURE TO SUBMIT THE PROPER DOCUMENTS TO SUPPORT YOUR CLAIM MAY RESULT IN A DELAY/DENIAL OF YOUR CLAIM.  AS A CONDITION PRECEDENT TO RECOVERY A CLAIM MUST BE FILED IN WRITING WITHIN NINE MONTHS AFTER DELIVERY.