Use this form if damage to your home occurred during pickup or delivery of your shipment.

Personal Property Claim Procedure

Step 1: Download the claim form and fill out with your shipment information.

Download as PDF: Property Damage - Statement of Claim

STEP 2: Provide your shipment tracking number and contact email:

STEP 3: Upload your completed claim form and supporting documents to this website:


  • Submit supporting claim documentation as noted on the claim form. Ensure any repair estimate documents include the materials needed, labor time with the hourly rate and name/phone number of party who provided the repair estimate.





STEP 4: Email photos of damage to fwasticlaims@crst.com and reference your shipment tracking number in the subject line.

STEP 5: Submit your claim

Ensure all claims are received by STI within nine months of the delivery date.

FAILURE TO SUBMIT THE PROPER DOCUMENTS TO SUPPORT YOUR CLAIM MAY RESULT IN A DELAY/DENIAL OF YOUR CLAIM.  AS A CONDITION PRECEDENT TO RECOVERY A CLAIM MUST BE FILED IN WRITING WITHIN NINE MONTHS AFTER DELIVERY.