A large-scale challenge
The customer, a prestigious interior design firm, needed a distribution partner to create and successfully execute a logistics plan. The plan would efficiently meet all their project milestones to remodel or set up model rooms at locations across the country, including apartments, sorority houses, retirement homes and hotel lobbies. The customer needed a partner to manage the entire process while meeting their required schedule.
In addition, the customer required support to receive and consolidate products from various vendors at a local staging warehouse. The team needed to organize, kit and distribute specific packaging for each job, including pictures, couches, beds, dressers, lamps, dining room and kitchen items. In addition, each delivery mandated:
- Time-specific installation service
- Real time visibility to warehouse inventory online
- Assembly services
- A single invoice per job for delivery, installation, services
“Working with CRST on this project was incredibly easy, It was clear from the beginning that they had the right team, facilities and technology to support our needs seamlessly throughout the project. They delivered!”
– PRESIDENT, National Interior Design Corporation
A successful service strategy
CRST Specialized understands that every customer and every job comes with its own unique set of challenges. That’s why we customize our services to fit the customers’ needs. Thanks to our extensive network and experienced team, we sourced and negotiated pricing with our established network of service providers, managed inventory, and coordinated the deliveries to various facilities. CRST Specialized successfully handled the installation to over 300 sites and reduced leakage of product in-field through business process reengineering and web visibility, which ultimately gave the customer increased control and coordination with installation crews. Additionally, the supply chain costs were reduced overall while being damage-free.
“This project was a great fit for CRST Specialized Solutions. With 46 primary warehouse locations in the United States, we were able to accommodate their needs for staging, labor, install services and white glove transportation.”
– DAVE STEWART, Vice President, Regional Sales, CRST Specialized
Benefits at a glance
At CRST Specialized Solutions, we ensure efficient support to guide and manage all services, no matter the current phase of the project. We offer numerous services, including:
- Single point of contact through the corporate control tower
- Opening and closing support
- Remodel or basic refresh projects
- Dedicated vendor management team
- On-demand warehousing
- On-demand specialized transportation
- Final Mile delivery – tailgate, ground or inside
- Assembly and installation services
- Scalable solutions
- Rollouts
- Specialized high-touch services
Ready to work with CRST Specialized Solutions?
For nearly 70 years, CRST Specialized has provided solutions to keep America’s supply chain moving. We plan to continue that trend for decades to come through unmatched service and delivering on our promises.
Learn how CRST can support your business. Talk with an expert today: CRST Specialized Solutions
